Modification / cancellation

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How can I change or cancel my ticket?

We must receive your cancellation/modification by email: click on "My booking". Be very specific in your request so that our consultants can respond as quickly as possible. Govolo will acknowledge receipt of your cancellation/modification by return email. If you do not receive an email from us, you must contact us.

What charge do I incur if I cancel or change my booking?

1/ Charter flight:

Before ticket is issued

More than 30 days before departure	10% of total amount + 30 € processing fee by passenger
Between 30 and 21 days before departure	25% of total amount + 30 € processing fee by passenger
Between 20 and 8 days before departure	50% of total amount + 30 € processing fee by passenger
Between 7 and 2 days before departure	75% of total amount + 30 € processing fee by passenger
Less than 2 days before departures	100% of total amount + 30 € processing fee by passenger

After ticket is issued; charter flight at reduced fares

More than 7 days before departure	75% of total amount
Between 7 and 2 days before departure	90% of total amount + 30 € processing fee by passenger
Less than 2 days before departure	100% of total amount

2/ Regular flight:

Before ticket is issued	10% of total amount + 30 € processing fee by passenger
After ticket is issued	100 % of total amount *
If ticket not returned	100% of total amount *

* taxes, service fees and insurance charges excluded
** Claim for refund of certain taxes (only possible if 100% penalty):
1/ Return ticket/tickets to Govolo with a written claim for reimbursement
2/ Expect 2 to 3 months for airline’s processing time
3/ Govolo will refund the sum cashed by the airline less a charge of 30 € per ticket for processing.

Important notice: many of our fares are “special”, and tickets must be issued within 24hours from booking.
In the event of a cancellation, there is a 30€ charge per passenger (non-refundable, like any other cancellation fee).
Should a passenger fail to report on departure day and not have notified us of the cancellation at least 24 hours before departure, airlines reserve the right to cancel the return reservation. For reduced fares and other conditions, please contact us.

How do I get my tickets reimbursed?

First, you must cancel your reservation by sending us an email by clicking on the page "My booking". Should you, for any reason, be holding a paper ticket, you must return it to us as soon as possible.

What should I do with my tickets if I modify my booking?

Click on the page "My booking" and follow the instructions to contact our consultant.

I have bought an insurance policy and I wish to cancel my booking

If your email of cancellation reaches us before your departure date, you will be charged a cancellation fee as stated in our sales terms. We shall acknowledge receipt of your cancellation by email. If you do not receive any message from us, please contact us. You must then file a claim with the insurance company. If your reason for cancelling is covered, you will be paid back according to the schedule stated in the insurance policy.

May I modify the names of the passengers once I have made a booking?

Airlines do not permit change of identity. As a result, modifying the name of a passenger has the effect of cancelling the existing booking and making a new reservation for the rest of the party. Charges incurred by a cancellation or a modification in our sales terms are indicated in our sales terms. In order to modify your booking, please contact our consultant through the page "My booking".

May I modify the address of delivery?

Yes, provided your ticket has not yet been mailed. You must click on the page "My booking" and contact one of our consultants. Depending on the mode of delivery, there may be a charge.

May I change the mode of delivery I first chose?

Yes, provided your ticket has not yet been mailed. You must click on the page "My booking" and contact one of our consultants. Depending on the mode of delivery, there may be a charge.

What if I lose my ticket?

Get directions from our consultant by clicking on the page "My booking".
Certain airlines require that you buy a new ticket and will wait one year before reimbursing the first one and with a penalty charge.

How can I tell if my tickets can be modified or reimbursed?

Contact our consultant by clicking on the page "My booking". In most cases, once issued, tickets cannot be changed.

Regular flights

Upon booking, you may inquire by clicking on the heading "special request". You will get a reply while your booking is being processed, and the response will depend on the type of booking you have.
After the reservation has been made: any modification incurs a charge (10% before ticket is issued and 100% after) plus a possible fare difference due to the change of travel dates.

Charter flights

In addition to the modification charge indicated in our sales terms, you may incur a fare difference due to a change of travel dates.

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